Black Box KVM2032A Spécifications télécharger pdf (Page 44)

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724-746-5500 | blackbox.com

ServSwitch Multiuser

19. Troubleshooting

19.1 Calling Black Box

If you determine that your ServSwitch Multiuser is malfunctioning, do not

attempt to alter or repair the unit. It contains no user-serviceable parts. Contact

Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to

provide more efficient and accurate assistance if you have a complete description,

including:

• thenatureanddurationoftheproblem.

• whentheproblemoccurs.

• thecomponentsinvolvedintheproblem.

• anyparticularapplicationthat,whenused,appearstocreatetheproblemor

make it worse.

19.2 Shipping and Packaging

If you need to transport or ship your ServSwitch Multiuser:

• Packageitcarefully.Werecommendthatyouusetheoriginalcontainer.

• Ifyouarereturningtheunit,makesureyouincludeeverythingyoureceived

with it. Before you ship for return or repair, contact Black Box to get a Return

Authorization (RA) number.

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Black Box KVM2032A Spécifications Page 44