Black Box Network Hardware EncrypTight Enforcement Point (ETEP) Manuel d'utilisateur télécharger pdf (Page 60)

ETEP Installation Guide 61

5 Troubleshooting

This section includes the following topics:

● Symptoms and Solutions

● Diagnostic Code Display

Symptoms and Solutions

The following tables provide some solutions to common problems that may occur with your ETEP.

LED Indicators

Table 23 LED Indicators

Symptom Explanation and Possible Solution

No power light. • Make sure the power cable is attached and plugged in to both

the device and the power outlet.

Alarm light is lit. • The ETEP is in an error state. See “Error State” on page 62 for

information about possible causes and recovery procedures.

Port status LED is off (no link). • Check the network cable. Verify correct transmit and receive

cable polarity.

• Check the operational status of the equipment being connected.

• Verify that the auto-negotiation and flow control settings on the

local or remote port in question match the settings of the

equipment to which they are connected.

• If the problem is not resolved, the network may not be

functioning properly. Consult a local network administrator.

Port status LED is not blinking

(no traffic).

• Check physical connectivity.

• Verify that the policies are set up to allow traffic to pass through

the appliance.

• Check with your Network Administrator to ensure proper

placement in the network.

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Black Box Network Hardware EncrypTight Enforcement Point (ETEP) Manuel d'utilisateur Page 60